I recently received an email from a woman who had purchased a puppy from a pet store and found us on the internet thinking maybe it was from us. We do not sell to pet stores, only private placements. She was having all sorts of trouble and needed help. It is in my personal code of ethics to help anyone with the breed and I answered each of her emails. Recently I received one and couldn't get back to her right away-maybe 48 hours and she was upset with me about it. I do not offer a paid consulting service, only offer free advice and have provided plenty of it!
So, if you have purchased a pet from a pet store and find someone who may help you with problems, please treat them with respect. This can be very upsetting. They overpaid for a puppy, then seek a professional breeder for free advice and help and get nasty about it.
I whole heartedly sympathize with you. Like you, I also feel obligated to answer questions for folks who e-mail me about the breed, regardless of where they got their sheltie from. However, I don't think most of the people who react as the women you mentioned understand that we are answering their questions out of the kindness of our hearts. Or that the knowledge we are sharing took hours of research and years of experience for us to aquire.
To add to this, I also get a little annoyed when folks think all breeders are alike, just because they call themselves a breeder. I have gotten numerous questions from folks who bought a puppy mill puppy from a breeder that will not answer their questions, and they got a puppy that had some kind of defect, parasite, temperament issue, and are mad at all breeders about it. Word to the wise - some breeders are not the good variety, and you should ask lots of questions prior to agreeing to adopt the puppy so that you have the piece of mind that your breeder will answer them later as well. Part of what you get when you adopt a puppy from a good breeder is the breeder support. Sadly enough, you will often time pay less for a breeder puppy than a pet store puppy - and breeder puppies have hours more work, care, and love put into them. Most reputable breeders will not sell to pet stores or brokers - so keep that in mind when you look at a pet store puppy. Ask your self what kind of start that puppy had if the breeder was willing to send it to a pet store and never find out where it ends up? I know I personally want to insure that each of my puppies goes to a good home!
this world is all about me, me, me and what can you do for me. it is very nice of you to help people out the best you can. if they are not respectful and patient the only thing you can choose to do is ignore them. never hurts to put them in their place either.
Shadow, hope those were rather isolated incidents. For an individual to receive kindness,compassion, free advice and more importantly your free time and essentially treat you like a shmuck is not very classy...to say the least. You are a heck of a lot nicer than myself and I'm usually very level headed. Sounds like a Dear Abby scenario...people wanting unobtainable certainty and something for nothing. Caveat emptor....let the buyer beware.
Yeah-it was an isolated incident, but ohh does it make me mad! In a similar situation, my Mom works at a garden center and they've had many, many phone calls about gardening and what to use. Then the callers proceed down to a discount store and buy it! Their phone was ringing off the hook when I was there the other day. Most people would just go in with a sample of the problem, book, or whatever to talk to them in person, but many just want the professional advice-then look to buy it cheaper somewhere else and then come it and complain when it didn't live! What a country! Really, I'm a nice, positive person, but boy this woman just brought out the yucky side of me!