Unfortunately, the old "bait & switch" happens quite often to people buying dogs sight unseen. There is a Chinese Crested breeder that has pulled this on many unsuspecting puppy purchasers. They think they are buying a hairless puppy and what they get is a shaved down puff.
Did you happen to pay for the puppy with a credit card? If so, you can talk w/your credit card company to see if they can offer any assistance. What type of contract did you sign?
If you don't hear from the breeder within 72 hours, the first thing I would do is file a BBB complaint....not that this will get you very far, but the BBB will follow up.
I know hindsight is 20/20, but when things such as this happens it really shows the importance of researching the breeder and doing your homework....and even then, there's no guarantee when dealing with people long distance.
I feel for you and I hope everything works out for all involved.
I actually know a sheltie breeder who does this type of thing as well. We purchased a pup from them several years back (before we knew what we were doing!) and thought we were buying a sable & white and it turned out to be a sable merle when we got her. The breeder knew this as they pre marked her registration papers and she had a blue eye - which is solely a merle trait for the breed. They weren't very sympathetic about it after the fact. We couldn't bring ourselves to send her back to that so we just kept her (spayed obviously - she was adopted before we started breeding). A couple of years later (after we had started breeding) I had a lady e-mail me looking for a puppy. We wouldn't be having any puppies in her time frame so she went else where - ironically enough to the breeder I mentioned above. She got the entirely wrong puppy (wrong sex, color, markings - the whole shebang) and the breeder refused to do anything about it (they said she was the one who was wrong regardless of the fact that she had all their e-mails discussing the pup and the picture they sent as confirmation of which pup she chose). I felt so bad for her as she e-mailed me asking me if there was anything she could do. They weren't happy with the pup in the long run anyway as it had major temperament issues and had luxating patellas.
This is the type of thing that gives breeders who advertise online and shipping a bad name. NOT ALL ARE LIKE THIS!!! The key is to make sure the breeder sends you multiple pictures several times before the puppy comes home. If they only have one or two pictures of the puppy that is a bad sign. If you ask for additional pictures and they can't send them or put you off for long periods of time - bad news. If the picture is more than a week old and the breeder won't or can't send new ones - bad news. We actually send 4-5 pictures every week of our puppies and include on our contract a picture of the puppy that was used to choose the puppy and one at 7 weeks of age as well. This way they have a point of reference. :) We ran into a lot of bad experiences with breeders before we started breeding - which is one of the reasons we started breeding (to be able to provide a better breeder as an option for folks). I work really hard to educate new owners of the signs of a bad breeder and am always willing to lend advice just for this reason. I mean we ran into some really big time horror stories.
I don't know what I would do in your shoes. When we chose to keep our "mistake" puppy it was because she was underfed and really nervous so we assumed she hadn't been well looked after and didn't want to send her back to a bad place. BUT if I had to do it again I think I may have sent her back (thinking only with my head and not my heart) because it is never a good idea to support a shady breeder. I'd ask for a full refund before I would accept another puppy/correct puppy. It's scary to think about what other things may jump out and bite you as he gets older. BUT if I always did what my head told me we wouldn't have so many spayed/neutered animals roaming around our homes...
Good luck in what every route you choose and I would report them to the BBB. At least an investigation would cause them some discomfort....
My feeling is that cute puppy you fell in love with is probably not even available anymore, long gone to another home. I would request a partial refund or tell them you're going to get a lawyer. If they aren't answering you, its because they cant produce the pup you want. Maybe they'll refund you some money to avoid the hassle. I'd go for fifty percent refund.
This is why i think people should use puppyescrow's. It will save you heartache in the end, and it doesnt cost too much. Had you used it you could have refused to pay for you pup until things were straighted out.
sorry to hear you got the wrong pup I know how it feels to have you heart set on a pup and not get it.
I can understand where you are coming from. My sister purchased a RED Toy Poodle off of Puppyfind about a month ago.. Puppy was suppose to be a tiny toy poodle.. She got it and it was a different color and twice as large as she was told. The puppy was already 7 months old.. She called the breeder and they told her that they would try to resell the dog for her for her to just hold on to it.. She call back a week later the breeder told her that she had the puppy sold but the new buyer was in an accident and it would be a few weeks or longer.. Need I say this puppy came with the worst under bit ever.. She purchased the puppy as a pet but paid around $1000 for a puppy that I personally wouldnt pay $200 for. She had been looking for a particular red colored poodle and the one she was given pics of was the color she had always wanted that is why she purchased it.. But when she got her and it was nothing to her satisfaction she was VERY upset! So, I can understand the color thing when you have your heart set on a certain color/look that is what you want..If you wanted the other color you would have chosen that one.. What my sister did is she turned around and sold the puppy locally and took a $200 loss because the breeder was not willing to take the puppy back and or refund any money at all- I am not saying the the puppy you have or that she had is not a sweet puppy that also needs a home with lots of love.. It just not what you paid for..
I've heard of this type of thing a lot. A shady breeder will post a picture on their website of a really cute puppy and then 'sells' it several people and just ships them whatever puppy she has. Sometimes they steal other breeders pictures and use them. In a way, you were actually kind of lucky that you got a dog at all. Usually, they will have a dog on their website (that they stole the picture of, so they don't even have this puppy) and will have several people buy the puppy, and then the breeder has those people's money, and all of them are out a dog. It's really sad. What's scary about the whole thing is that when you get shipped a different dog, you almost have to wonder how many puppies she has? If she is a puppy mill. Because if you can't keep track of your puppies enough to know who bought what, you probably have too many dogs. Or, her dogs aren't in the greatest health or up to their breed standard, so she posts a picture of the ONE dog that is to get people to buy from her and then ships you a lower quality dog. I hope you report her.
It is a shame when the few "shady" breeders make a bad name for those of us who bend over backwards to make sure our puppies are placed in loving homes and the new owners love their puppies.
When we post our pictures instead of using a name, we use a code system. We use the first letter of the mom's name and the last 3 numbers of the puppy's microchip number. That way there is no way to confuse 2 puppies. Also we updated our pictures about once a week, will send more pictures whenever asked and once a person has placed a deposit, we send updated pictures every week. Some of these little guys change so much in just a matter of a few weeks!
Something else we have started doing to help make sure all is a perfect match is we transport our own puppies. That way we see the new owner's reaction when they first hold the puppy. We also take pictures of the new owners and their puppies and put them on our website.
I have only had one person say that she did not think she wanted a puppy. That was an older woman and it had nothing to do with that particular puppy. After she had the puppy for 24 hours, and had to get up with it in the middle of the night, she called me and told me she was "too old" for a puppy. I asked no other questions and picked up that puppy and refunded her money. I couldn't stand the thought of wondering for the rest of my life what happened to that puppy....which by the way I still have 3 years later!
Someone else mentioned having another person email inquiring about a puppy. I think this is a good idea. Then you can see how fast they respond. Also, did you get their phone number? I would even consider calling and calling and calling....even at all hours if they don't respond. Or have someone else call.....Even if they have caller ID they will probably get tired of their phone ringing and eventually answer.....might be a bit drastic but drastic situations call for drastic measures!
I think Lalayla is right! I bet they don't have your pup anymore. If they were honest breeders they would have called you back right away and been very sorry and sorted it out right away. Did they even call you to see if the pup made it ok? A few of us here on TP got taken from a yorkie breeder in FL and we all thought we bought the same dog. There are about 20 people that have been scammed by this man( that we know of) and nothing has happened to him and the scam took place in July 04. If you send the pup back you might not get another. who knows. I would try to get some money back and keep this pup. I would call them all day and night until they answer you and contact the BBB and others in their state to report them.
I've heard of that as well, and people will use a picture of one of their nicest looking pups, long gone, to advertise and get more sales. I think they take pics of the nicer looking ones and just resend them to people interested. It's a shame. There definetely is something to be said for being able to go and check the breeder out , and their pups when you can of course.
Definitely not the same pup...tough situation to be in!! I think I'd be looking to get my money back PERIOD. (Unless you've completely fallen in love with this one, and don't care about anything else that might have been misrepresented). If they'll send you a different pup, they are not to be trusted at all. Who knows what else they have not told you or lied about??
Wow, that is sooooooooooooo not the same pup!! I would be so pi$$ed. The "ad" dog appears to be show perfect (I just made that up, I have no idea on anything dog show related, just figured show dogs are top of the line!!) Contact the BBB, they clearly pulled a bait and switch. My heart goes out to you because I too, bought a puppy without seeing her first, just pics. Anyway, the breeder claimed there was a mix up at the airport and my dog wasn't shipped to me, meanwhile the wrong dog was on its way to Philadelphia and would have to fly back to Missouri. My puppy (supposedly) was still with her and I got my baby the next day @ 9:30 pm. I did not sleep much the night before and was a wreck the whole day, waiting for the phone to ring and praying that Cookie would get here safely. There were other people in the airport waiting for a dog too and also had a bad experience, the dog was on the wrong flight, etc....sorry, that was a long-run-on-sentence but I was having a flashback. :) I would not have a dog shipped to me ever again, I would get a local dog or at least fly out to pick her up. All the best, please keep us posted!
***Edited By: chileanbarbie on 5/2/2005 7:37:00 PM*** Reason: typo
This crazy!!!! how can u send back a poor little pup!!!!!!!! yeah i guess ur mad u didnt get what u paid for but its still a puppy....how can u not love it...i would get both puppies if i were u. whats wrong with u people all u care about is what breed and looks the dog has not the dog itself!
aj-that is what unscrupulous people are counting on when they give you the shaft. I know its hard to take the innocent victim (the wrong pup) out of the equasion, but thats no reason to let yourself be stiffed. Its against the law.
Aj- I understand where you are coming from, but I understand the other side even more. When I picked out my puppy from a breeder's website, I picked him for a reason. Not only for his markings, but for what she described as a wonderful temperment and personality. And that is exactly what I got.
So for example, he is a liver & white Springer and loves people, loves animals, is a cuddlebug. That sums up how she described his personality. If I drove 3 hours to the airport, to pick up a black & white Springer that wasn't that personality, after paying $500 plus shipping, I'd be pretty pissed off and heartbroken! I had pictures of my puppy hanging on my wall and in my wallet before I even got him.
I am so sorry you got the wrong dog. Please keep us updated as to what the breeder says/does. Do they have a website?
Sometimes the same pup can look very different depending on the lighting and the camera. And a coat containing blue and fawn both (I see shades of both in that coat) can look quite different at times, sometimes the fawn shows more and sometimes the blue shows more. Sometimes the fawn will even have a reddish cast. I have seen fawns look almost completely a light reddish color when dirty.
Also on the fluffy breeds, their undercoat can be a different color than their topcoat and when they are freshly shampooed and blow dried it can look quite different than it does when dirty and laying down flat. For instance, those of you who color your hair will notice that the color lightens and and your roots don't show when you shampoo, blow dry, and fluff up your hair. It can be a very dramatic difference.
Also, when the colored part of the coat is dirty and hanging down and partially covering the white markings, it can visually distort the size and shape of the white markings. The white will be a different size and shape than it is when the colored hair is standing straight out at a 90 degree angle, showing more of the white, versus laying flat down at a zero degree angle.
When photographing the same pup in different lights, I always mention that there can be extreme color variances, especially when sometimes my flash goes off and sometimes it doesn't. If sunlight is coming thru the windows and I am photographing during the daytime it will look different than if the sun is down and I have flourescent lighting on, which even looks different than if I have an incandescent lamp on. So right there you can have 4 lighting variances.
Anyone here with experience photographing these colors will vouch for what I am saying. But not many people are likely to pipe up and actually say so. I expect that my response will not be a popular one, since it is more fun to go on a witch hunt than to shrug and say, "hey I will give them the benefit of the doubt, I trusted them enough to buy a puppy sight unseen so okay, it needs a bath".
If the breeder isn't returning your calls, have you given them enough time to respond? Have you been polite and not accusing?
It is your word against theirs. If you cannot prove that they sent you the wrong puppy, then it is an awkward situation. If they have been honest with you, then you may be calling someone a liar who is not.
froo-froo, I can understand and agree with what you're saying, lighting does play a big part in the appearance of anything photographed. I am also sure that is NOT the case here.
The muzzle does not have long hair. The pup she chose had a white muzzle, easily seen in the pics. More than 3/4 width of the throat and chest were white, this is not the case with the pup she received. The size of the markings on the left forepaw are totally different. The pup she chose has distinctive markings running from the outter edge of the eye, not on the pup she received. SOme of this can be accounted for by lighting. Some can not.
Even accounting for the pup having arrived dirty, causing the coat to appear different, and the lighting being different the markings are simply not the same.
I'm not sure how this breeder recorded who got which pup or how she kept track of which pup was which. I had 10 solid white pups with no markings to record and keep track of so marked them with fingernail polish (on their little toenails) AS they were born and kept track by birth order until they were large enough for color coded collars.
They were bathed and groomed 2 at a time, male and female, or "runt" and "chunky" collar replaced before the next one so I didn't have a mix up.
I'm sure the breeder just managed to accidentially confuse the pups. I don't think there should be concern that one pup from the same little is healthier or more or less prone to genetic disorders than another of the same litter, although there may be a difference in quality if there was intent to show the pup.
Speaking only for myself, I would have been horrified at the prospect of delivering the wrong pup to someone and would have done everything possible to rectify the situation had it occured. If someone waited several days, a week or more, then say...um, I think you sent the wrong pup, I would give it less weight than to have been contacted as soon as the pup arrived and have them contact me about their concerns.
All in all, I honestly feel she did the right thing in contacting the breeder asap. IF it WAS a case of poor lighting, change of coat, etc...the breeder could have replied (it has been several days now) to reassure her. This is not the case.
The pup she DID get is adorable and I'm sure will make a wonderful addition to the family. She has stated she is willing to accpet this pup, with a partial refund which I feel is more than fair.
I do believe they sent you a different one than the one you picked. Colors can change with age, but Bentley looks alot furrier than the one recieved... I'm guessing someone more local showed up with cash and only wanted the one you originally chose...not that that makes it right, but I bet they didn't want to lose a sale and sent you another pup. Good thing is: The one you recieved has great markings! Also, maybe it was "meant to be!"?