i am a a groomer and i work for petsmart. i don't know which petsmarts are being to referred to, but it isn't my petsmart. i started working at the petsmart in toronto and transferred to the one in boca raton florida. i did my training at the tampa petsmart. that's 3 petsmarts that i know have shown nothing but professionalism and respect for the pets in our care. i am offended that people assume that we aren't paid well. i get paid well. we get 50% for every dog - plus tips. my co-worker has made $1250 this week for a 4 day work week - that is not including her tips. granted, she can do a lot of dogs and she does them exceptionally well. she has a lot of regulars and we are an extemely busy salon. for a 23 year old who has only been grooming for a couple years, i find that fantastic. i, on the other hand, make $700/wk. to me, that's good for only grooming less than a year - which brings me to the point of training. we get sent away to grooming school for one month. after the month, we come back to petsmart and do 100 dogs under supervision from our salon mgr. - then we make our portfolio to send away to corporate. as for 'not being able to see into the back room where the dogs are bathed' - give me a break. if a dog is going to act up, it's going to do so on the table. dogs don't act up during the bath. if a groomer was going to become impatient with a dog, it would be on the table while it's getting clipped. you don't have to worry about 'the back room' - it's just a room with a couple tubs and cages. not much bad behavior goes on there. which brings me to the topic of the puppy not acting right after getting groomed at petsmart. you are right, it is loud, and busy at times. this can scare a puppy. this is why i recommend that puppies come during the week (in the evening) - if your pup went on the weekend, there could be a lot of large barking dogs, loud high-velocity driers, etc - some puppies just get scared. this brings me to the last point - when i was younger, i worked for a private groomer. i had to quit because the atmosphere was so horrible. it was owned by a husband and wife and the customers couldn't see their dogs being groomed and the owners were extremely rough with the dogs - i really believe that petsmarts glass windows helps their groomers to be patient with the dogs. when you know that people are watching you, it helps to practice safe and kind habits that become a part of the everyday. oh - and we never use q-tips. never have. our corporate would never allow it...maybe your getting us confused with petco. ha.
We used to take our Westie Jenna to PetSmart for years until she got a heart problem & the vet's office would trim her. We were always satisfied, they gave her a cute Westie cut, not really expensive. Maybe other PetSmarts might be different, I don't know.
I sure do think a lot of you have bad things to say about PetSmart. I know many people who work there and to assume they are not paid well or are some how retarted and cannot find a job anywhere else shows just how ignorant you are. I have met other groomers who have worked at other groom shops and some did not even have a high school diploma. Just keep in mind that one bad groomer does not mean they are all bad. They work with dogs and they love dogs but sometimes people get stressed out, don't tell me yopu don't ever get stressed out at you job.
First off... Sue.. lol I sing along with the radio while grooming too... my co-workers have no choice, they have to listen to me. hehe
As for Petsmart... good lord... I've never seen such messes leave any other shops. I worked part time at Petsmart a couple years ago to make some extra cash. MISTAKE! My co-workers weren't team players, the grooming was horrible. I could give countless examples. (dogs being finished wet being one of them.. ugh!) The city I live in has 3 Petsmarts and one Petco-- All with the same reputation-- Overpriced crappy grooming. period. Undertrained groomers. Managers who know nothing about grooming and sloppy work ethics. I lasted for 5 weeks then couldn't stand it anymore. I felt the dog owners were being taken. Also.. the shop I work at now has had quite a few groomers from Petsmart come to us and ask to be retrained to learn how to do it right. They can see the difference too. Some people are born for it. Grooming is an art and isn't for just anyone.
I really like PetsMart, the baby cockatiels are handfed and very tame. Everything is neat and clean as well , another plus compared to places I have been. The dogs they get are not from puppy mills, they come from the shelter. As far as expence goes the food is VERY high priced by my standards and the dog toys too, but you can buy those things at many other stores. The grooming is professional as far as I can see with my grandmothers old Pikinese but i'm not an expert on how their coat should look. lol
I have no stance on petsmarts grooming, i have never used thier grooming. what gets me is people getting emotional and protective over what? a corporation, who cares petsmart is a multimillion dollar buisness. and having an education in franchise buisness. rule #1 hire the least qualified people for the job. every great franchise has that rule. mcdonalds is run by teenagers. why cause they work cheap and still get the job done. i doubt petsmart is deviating from that rule. hiring extremely educated and skilled people costs money. thats not an opinoin that is smart buisness. rule number2 quanity over quality. you can make a better hamburger than mcyd's but who cares mcyd's knows how to sell more crappy ones. petsmart is not multimillion dollar buisness by giving the best possible product. they are that way cause sell they can move alot of mediocre service fast.
Ok im bad at making things make sense so bear with me. I am a bather at a petsmart and i agree with both sides of this discussion. first of all i personally always make sure everything i do on the dogs i bathe is done perfectly ( some exceptions ex: dog too aggressive or stressed out) they are completly dry, tangle free, neat feet and nails and clean from top to bottom. I have many dogs whose owners request that only i do their dogs, however i can see how many groomers can and have mistreated dogs. at the store i work at bathers/groomers work 8 hour shifts the average amount of dogs they do are bathers/8-12, groomers about 8. so that leaves them about an hour if that per dog and depending on the dogs coat condition and temperment some dogs may require more time. customers dont exactly make things any easier 90% of the time they want their dogs done immediatly and as fast as possible which adds to the stress of the groomer and the dog. also when a dog comes in that is aggressive we have to groom it (which can be extremely stressful) even though our policy says we have the right to refuse service to aggressive dogs, if we try to refuse service owners call corporate and complain and we have no choice but to groom the dog and a lot of times either the dog or the groomer ends up getting hurt because of an ignorant owner, then the dog next on the scedule often gets a very grumpy groomer which could have been avoided. i will admit i have seen groomers be unnessesarily rough with dogs but not all groomers at petsmarts are like that i know some excellent groomers as well, and when you go to take your dog to get groomed you should talk to the groomer that is going to actually be working on your dog so you can establish some kind of trust. petsmart also offers an express service for all you people in a hurry for $10 extra you dog will be worked on without interruption and finished in about an hour plus you can even stay by your dogs side the entire time. I am actually going to groom school within the month and am looking forward to being a groomer however i dont think that they teach you enough in a petsmart groom school so eventually i plan to continue going to groom school classes somewhere til i am as perfect as i can get. just remember not all petsmart groomers are bad news and before you make a big stink of everything talk to the groomers there and sift around for the good one because it could be the one you will go to for the rest of your dogs life i personally prefer quality over quantity but petsmart is quantity over quality its the sad truth
I have never used petsmart BUT I did go into the grooming department to get a price quote for my 2 labs. While I was standing there waiting for one of the 2 girls to answer my question, they were arguing about who was gonna express the anal glands on this poor golden. I ended up walking out and almost volunteered to do it myself.
I finally found a good groomer and she was cheaper than petsmart. Dogs leave happy and wagging their tails.
I also work at Petsmart in the grooming salon, and I have to say, that it is not at all as horrible as you are thinking.
First of all, if you want to see the backroom, you can get an EXPRESS groom, and stay with your dog, and go into the backroom! And if you want to go with your dog when they take it back for a bath, all you have to do is ask!
And for everyone that is saying that petsmart employees are under paid, I agree! I work there, and suport the store in every way, but you have to really LOVE the job to work there, because the pay is not to great. So that tells you that the people who work in some of the stores REALLY LOVE the JOB, and the money is a bonus.
Second, the prices are low. And if you find it some place cheaper, you can bring in the ad, and they will beat the price for you!
And another thing about the salon, we have stricter rules then privat groom shops. I work in the Chicago burbs, and we currently have the #1 salon in the disterict. And we constantly have the store managers, corperate, and the CEO's checking in on us, so we HAVE to do good. And we have mystery shoppers.
Plus, if you have a problem with the way the groom turned out, they will redo the groom, AND give you your money back, so there is really NO reason to complain.
And if you HATE petsmart soooo much, why don't you go to a different store then? Nothing pisses my off more then the people who have SUCH A BIG PROBLEM with petsmart, but yet keep coming back, because they know that we will give them free stuff! Thats just rude. YOU are the horrible one then.
When I got hired at petsmart, I had been trying to get a job there for THREE YEARS!! So that just shows that there ARE employees there who really WANT to be there.
I work at Petsmart and I have couple comments. for one, no I don't think ALL of us get paid good. The GROOMERS get paid good because they're all on commission but I'm a bather/brusher (anticipating school in the Spring) who only makes $6.65/hr. That's not good. I love this place and being around all the animals but the pay is bad. Bathers should be put back on commission. As for Riley the puppy, you say after Petsmart you took him to ONE lady? You've got that ONE lady there and TWICE as many at Petsmart. And probably twice as many dogs, too. Consider the fact that maybe the dog doesn't like a crowd. Most dogs pee from excitement as well as from being scared so take things nto consideration, think things through.
I work at PetsMart as a bather, and let me start by saying they DONT hire skilled bathers. When they hired me, they didnt even interview me, which was kind of disappointing because I wanted them to know about my experience and skills so maybe I could get ahead quicker. But as for you problem with your puppy.....I think maybe it would be because there are so many other dogs in the same room with your puppy that might be the reason why he's so scared...or the sound of the dryers, because those dryers are loud. When I dry dogs, occasionally the dog will really freak out from the dryer and to get them done they will tell me to tie the dog close to the wall and force dry them....which I think is kind of harsh and I HATE DOING THAT!
i take my 2 Saint Bernards to see Kelly at Petsmart in Columbus to be groomed. I have always been very pleased with how they look when I pick them up. I only get the bath and brush as I do not believe in shaving them and I trim their ears/feet myself as I am very particular about it. It is reasonably priced and Kelly does a wonderful job with them.
They love going there and wag their tails as soon as they see her. They love to be brushed and washed and rubbed so it is a wonderful experience for them. I have never had a problem with my big guys.
The other side of the coin is I have seen a couple of the staff get a little rough with the small, uncooperative dogs that are being shaved.
I think there is a common misconception amongst people that grooming is a relatively easy thing to master. well by all means, grab a pair of razor sharp scissors and try to do a schnauzer eyebrow, while a family member stands over your shoulder, in a window and waves and waves. this is quite difficult. You are working with a live creature, and kudos to the great groomers who can pull it off in front of a window with dozens of passer bys.. I have worked in groomshops for a long time, I was a bather , and dryer, and now I am a groomer. I have hundreds of regular clientele and now I am moving and I have to go to a new place. I have thought about going to petsmart because you have benefits and if you get hurt, you can get taken care of without paying out of your own pocket. I was trained by a groomer of 20 years. she is great and I hope to be better and better. I am already a strong worker and it took alot of grooms to get where I am today. I think it is important for people to acknowledge thier groomers talent and thank them for thier work. there are so many times when a dog is really hard and is bad for me, but if that owner likes me and appreciates me, I feel a bit better about the hassle. Dogs don't understand logic, or reasoning, sometimes you just can't console them, no matter how much you try. They are not people but domesticated animals, you can not treat them like humans because they are not. They don't have deep feelings , they don't stay up at night tossing and turning and worrying over the stuff that you worry about. Petsmart got me started, and I have met some bad and great groomers, I would say there is a bad apple in each groomshop, usually they are not abusive , because most shops will not sit by and let a person behave that way. but they do get frustrated after the same dog has bit them over and over. And they try to kindly tell the owners and the owners still bring them. and you feel to guilty to tell them to go somewhere else. Also, if your dog won't let you groom them with ease, don't think it will be any easier for the groomer. and if you bring your dog to petsmart once a year, or twice for that matter. don't expect a showdog haircut. expect a shavedown. and please don't act so shocked when they say your dog is matted. you have to stick with the same groomer, and trust them also... I had a dog that I used to take to a shop and I always wanted to think the worst.. "oh they are so mean, and she probably is traumatized" but later I worked at that shop and found that it isn't that big of a deal. most dogs just like to put on a show for thier owners when they come, becuase they of course... love thier owners. keep this in mind.
But I'd like to add, I have never taken Max to a petco/petsmart grooming. They never seemed friendly enough when I asked and I saw them snatch a woman's dog from her like they just wanted the day to be over. If you can't show enough love toward animals, don't work with them. Just my two cents.