I have to say, I'm dissapointed to hear all of these bad things about some Petsmarts. I work as a bather at a Petmart and it is VERY busy and VERY loud throughout the store, so of course the pets are going to be stressed out. We do the best we can to make the animals fell safe and secure in this environment. And not everyone can afford or has the accessability to attend a grooming school. My husband is in the military and we live in a rural area where there aren't any grooming schools and Petsmart (its far) is the only place where I can possibly be trained as a groomer in the future. I'm not saying anything bad about anyone, you just have to do whats in the best interest for your pet.
I have issues with the factory style grooming they do. take in 20 dogs, bath them all, put them in cages to "dry"... where dogs have been known to die of heat exhaustion from the dryer being too hot or used too long. Then groomed... and I don't like everything behind the scenes. Scary.
I found grooming would cost as much if not more there than other places. I opted to go to better places for the same price. Then decided to learn to do it myself so she always looked how I wanted. *shrug* Personal preference.
While I groom my own dogs I have always heard that PetSmart tries to groom too many dogs in one day (i'm used to doing 4 max with 21/2 to 3 hours for each depending on how they react). I've also hear that PetSmart muzzles dogs if the dogs show even the slightest bit of aggression rather than trying to comfort the dog and get them relaxed and comfortable. Another thing from personal experience is its better for the dog to see the same person so they become accustomed to their touch, moods, and so on and a smaller place means less stress for the animals
my two cents from being a groomer myself and from information from other groomers.
I took Junior, my eldest dog, to PetCo maybe about 3 years ago. They said he'd be done by 2 pm at the latest, but they never called and so when I went in at 4 pm they said they hadn't even started on him yet and told me to come back in an hour, so I did. He still wasn't ready so I went back at 6 pm and finally they were done. I had taken him in at 10 am expecting for him to be done by 1 pm or so... When they brought him out he was going crazy, shaking, barking, whining, jumping, and the guy complained about how much of a hassel he was. First thing he did was Pee the most I'd EVER seen him pee! He smelt pretty good but it didn't last but a few days. A year later I decided to try it again so I took him in again at 10 am. Same thing happened again, I ended up picking him up at about 5 pm, he was shaking so much when they brought him out but this time he didn't even look like he'd been groom hardley at all. Once they gave me his leash first thing he did was pee, again but on my sisters leg this time. After that I decided to never take any of my dogs to a PetCo/PetsMart groomer. Last year I found a nice local groomer about 15 minutes away from me who specialized in dogs who had Joint problems and such, Junior has really bad authritus(sp?) so I decided to give her a try. She also hand dryed them which I really liked because I wasnt fond of those cage dryers. I dropped Junior off at 12 pm and picked him up at 3 pm. He looked sooo beautiful! So shiny and radient! He smelt wonderful too, and smelt good for two weeks! When she brought him out his tail was wagging and he was so happy. She did a wonderful job but her services costed an arm and a leg! I don't take any of my dogs to groomers now since I do it all myself and since I groom for other people as well, plus I really just can't trust anyone with Juniors severe Authritus.
Point is..I really wasnt pleased at all with PetCo and their Grooming services..And I would never recomend them to anyone.
I used to take my dogs to the Petsmart in the Woodlands, and they always did a wonderful job. The dogs came out beautifully and were very happy. I tried the Petco near here, and was very disappointed in their services. They didn't do anything like I had asked, and the pups coat was butchered, all different layers, looked like they had just used a pair of pinking shears on them. I have since found a new place that just opened. I won't take my babies anywhere else now.
First, it's definitely important to remember that Petco and PetSmart are two completely different stores. I worked for Petco. For about 3 days. Big mistake. On my second day of training, the girl training me ran into and tripped over a dog...and never said anything, either to the dog OR the owner. No "excuse me" or "I'm sorry". Nothing. To me, you work at a pet store because you love pets, and you'd definitely care if you ran INTO one. Cleanliness was not a big concern either. However, I don't imagine that all Petco's are like that, I can only give my experience in one, but after that, I vowed never to go back, especially not with my pets. Second, there's obviously a huge debate over what sort of business is going to give you the best service-a huge corporation or the locally owned and operated small businesses. I take my dogs to a PetSmart vet. And I never thought I'd do that in my entire life. Why would I want my dog to just be a number to these corporate people? I can tell you this though-in all of the private places I've taken my pups, whether its been a groomer or a vet, they could not EVER remember my dogs names. When I've been taking my dog somewhere for years on end and they can't even recall a name when we walk in the door, thats not the service that I want. I decided to give PetSmart (Banfield) a shot because of the availability of "insurance" plans, and although we've only been going to them for two months, both front desk girls know my dogs names and welcome them as if they were their own...even knowing that one of my dogs gets a little testy and can sometimes snap. We love the vet techs and our vet is the best one I've been to. My next door neighbor recently adopted a bulldog from a rescue, and she decided she'd continue with the vet she'd already been established with...except when she noticed that, although the dog had been in a week ago (and regularly for at least two years prior to that), no one in that office had any inkling that the dog had ever been there before. When I talked to the groomer about how they handle dogs that should probably be muzzled, she walked me through the process. Of course, I'm not picky about how someone cuts my dogs hair (getting her hair cut is a chore in itself, so as long as they can shave her, I'm fine), so I can't comment on the incredible grooming expertise of each person, but just the fact that she would take the time to explain to me the process of grooming with a muzzle said to me that, at least in my store, they care about their dogs and how they're treated. Bottom line, find the PERSON who is going to give your pet the best care, regardless of where they work. As long as your pet comes back to you safe and happy, why does it matter?
We have a 16+ mini Schnauzer who has been groomed by more places than I care to thing about. I was always looking for a good groomer, now I will only have short haired dogs.
A lot of groomers are rough or they like to clean anal glands more that is needed. I think this turned my dog off too groomers. I have two other dogs that don't need a grooming - short hair- and one is five and he has never had his anal glands cleaned out. The other one time by the vet because I asked for it when he was 4 since he was rubbing him bottom on the bed(gross). The vet did it, but told me it wasn't really that bad.
I had a good groomer once, but she was on vacation one time so I had another person in the shop groom my dog. They sent my dog's collar and leash home with some one else. They thought I should have no problem waiting a week or two for the people to bring my dog's things back to the shop. I needed it back in two days because we were going out of town and the pet sitter was coming. I'm not going to risk my dog getting out without tags on so that the dog police kill her before we even know she is missing. This was before micro chipping. That shop lost our business. The moble groomer was a jerk - never again.
I like Petsmart grooming because I can watch them the whole time and I pay extra to do the express grooming. I wish I knew about express grooming when she was younger. Her cut isn't always the best, but she now only goes twice a year. I tell them take as much hair off as you can, but make the face look nice. If I don't like something I stand there while they fix it.
To the origanial poster I know when our dog was younger and stayed at the groomer all day she would always have to pee as soon as we left the place. She held it the whole time. She was 100% house trained and she would aways run out of the groomers to go. Grooming is stressful for most dogs.
As to the person that wants the groomer or vet staff to know your dogs name- Why? I want them to be polite, but I want the vet to be the best. I tried banfield because of the pet insurance, I thought if my dog had insurance he would get the best care. The vet gave bad advice two times and I was out of there. One treatment could have killed my puppy, but before going through with it I called the breeder who called the owner of the sire (more experienced with the breed). She told me please go some place else. I did and she was totally right. She saved my dog's life. I got a refund from the insurance and went down the street (ten miles) to a 24 hour emergency vet office that is one of the best in the area. I want the best groomer and the best vet for my dogs and if that means I have to stay with my dog I will do that for my own peace of mind.
does anybody know if you need to have a grooming license in order to groom? does petsmart offer grooming classes or training? i'm a college student and i dont know how i would balance those classes with the grooming classes. i'm just interested in doing it part time while in college.
Bentley just went to petsmart groomers a month or so ago and now hes scared of the bath and to be brushed. I gave him a bath like the week after he got back from the groomers and he acted so differnt. He whined and cried to get out and was trying to get out of the tub which hes never done before. He doesnt love the water but never ever has tried to get out or cried . I think they were mean to him there, why else would he act like this now? when ive giving him a bath at least every other week since he was a puppy and hes going on 2 years old in a few months. Something happened to him there and hes now scared of having a bath. I use to like Petsmart all but the time it took and knowing they just shove all thse dogs in a crate to wait there turn. There are always tons of dogs in there at one time. and i dont think they do have any real exsperience on cutting dogs hair. they are always hiring for dog grooming dept and it doenst ever say exsperience or anything like that. I wont take any of my dogs back to petsmart ever again plus i think they are outragous with cost. it costs me 53.00 for Bentley which is a small 8 pound toy poodle and bichon mix, thats washing him and i pay extra for deep conditioning and nails cut and teeth brushed- When i went to this other groomer the same cut and same everything would only cost me 34.00 and she did a good job and never had dogs lined up like petsmart does. But the last time i took Bentley gosh 7 months ago now i think she nicked him and then blamed me and said i must of did it when i cut his hair or what ever- first off i didnt cut his hair on his belly i cut his hair around his eyes when it gets in his eyes so that made me mad that she cut him and then blamed me- so i stoped going to her. But i have found a new groomer that comes with alot of good references and im going to get Daisy and Bentley in at the same time so maybe it will be easier for them to be together. has anyone used the mobile groomer? i heard its worth the extra money to have your dog in your drive way and the groomer only works on your dog so he gets all the attention-
i too am a groomer at a petsmart in ohio and i really love my job,to those of you out there who think petsmart is ran by a bunch of invalids-your dead wrong! our bathers and groomers are well trained at a grooming school and not one of these 40 hour courses,it takes months to become a groomer at petsmart,classroom time,hands on time and safety courses,its not just walk in and your a groomer! not everyone is cut out for the job so naturally some will be better then others,as with any other profession! maybe its you or your really bad dog,you know,the one your not skilled enough to groom yourself!!! if you think petsmart is awful then go somewhere else-just remember you get what you pay for,you want cheap prices,youll get cheap work!!! so piss off to whoever thinks we are not capable individuals we take our job seriously and love what we do!!!
Okay flaky Ö. I hope you are not a native Ohioan because your attitiude and smart mouth are downright embarrassing to those of us who are. You would never, ever touch one of my dogs .... I donít trust your underlying hostility.
There have already been many posts pretty much saying the same thing again and again but I feel very strongly about this topic so I figured I would put my two sense in as well! I have work for petsmart for almost 4 years now as a groomer. I have also worked for a local mobile grooming company and a small privately owned shop. THE BOTTOM LINE is it depends on who is in charge/owner. I am the manager of my salon. Comfort and safety is most important to me. ANY pet in my salon will be treated as my own (gentle, caring, fun) As for PetSmart being a "corporate business caring mostly about money" obviously money is a large impact in a big business however.... Your little privately owned shops have NO policy and procedures set up with consequent action to follow. There don't have daily/ "dogly" routines and requirements to cover to ensure EACH PETS SAFETY. There are SO many rules and regulations within each Petsmart (salon) that are absent in your "sweet lady who has been grooming in her home for 15 years" Also, I have met many GREAT GROOMERS! (AMAZING GROOMERS) who in my eyes have mishandled pets while grooming them in mobile grooming vans and/ private shops. Being the the "fishbowl" as we call it puts us on display for all to interrogate this is a good thing. As for the bathing and kennel area, it isn't a dark terrible dungeon I PROMISE. Just because you can't see it doesn't mean it must be bad. It is only a kennel area for pets to lay down (on a towel with water) while they "break" from being groomed and of coarse bath time! AS i said it does depend on who is overseeing the "show" if you have someone in charge looking out for the wellbeing of pets you should have a good experience. New puppies may leave a little shooken up. They need to get used to it just like children need to get used to being away from mommy for a few hours. Some puppies respond better than others. In no way do I think private shops or mobile companies are bad. I just wanted to point out the facts to those who think negatively at petsmart. I hope those of you do check out your local Petsmarts and meet the groomers available to you and I hope you have a great experience!
Mobile groomers are very convenient. I cant say it is worth the extra money but def more convenient. However, if you don't like many dogs because of issues at one salon...now you are in a situation where you have a groomer who is in a timed day of appointments he/she has to drive to and has to start to finish get your dog done. Most pups enjoy a "break" instead of bath, dry, brush, fluff, clip, finish, tb and all that. But you may still want to check it out. So you know you can do an EXPRESS appt at petsmart which will "expedite" your dogs appt. Though you dont like the amount of dogs that are at petsmart doesnt this tell you the amount of other customers who are using petsmart confidently? Also, there are usually 4-5 groomers working/ shift so it may seem like TOO many dogs but there are enough people to groom them. Although you see signs "hiring" it doesnt mean anyone. Everyone is trained as "help" bathers, and such. If they show promise Petsmart will send then to a grooming academy with a list of requirements to follow after. So please do not doubt ALL groomers at petsmart. Another thought.....I venture to say 85% or more of you private shop owners, mobile groomers, etc started at places like petsmart who offered them a CAREER/ LIFETIME education. I dont mean to pound but it hurts me to read these horrible experiences that have labeled me. Because of the building I work in, I am labeled (in some of these postings) as incompetant, abusive, underpaid, overworked, under trained, rude and the list goes on. I love pets and I treat your pets with every ounce of compassion I have, not for you...but for them because they are living, feeling sweet defenseless "friends" and I hope you can realize that these could have been isolated incidents or isolated locations and many people within that building can provide your pets with compassionate total lifetime care.