Hi, I live in CA and about 3 weeks ago I bought a puppy from a breeder in Texas and she shipped my puppy to me. Well about 4 days later (after a checkup by the way) she started acting were funny; she could'nt walk, eat, stand up, anything!! We rushed her to the vet and she was diagnosed with hydrocephalus, which is water on the brain. We tried everything but the water just grew and she has since died. Now the breeder wants to give me another one of her puppys(thats what the garuntee says) but she doesn't have one I want, plus what if it is sick too. Now I am not sure what to do because I paid $800 for the puppy and have over$600 in vet bills. What should I do to get my money back?
My father-in-law purchased a Burnese Mtn Dog and he got hip displasia (sp?) after a while so the breeder found him a new home because he couldn't become the show dog they wanted him to be. They got to pick the puppy they wanted with the same guarantee. Maybe you should wait until another litter comes along from this breeder and get it vet approved FIRST before bringing it home and going through the same heartbreak.
I am 16 and can't afford a different dog now but if I waited for another litter I would be back in school again. She is almost refusing to give me my money back so I don't know what to do. I din't sign a contract, however, prior to purchasing a puppy she e-mailed me the garuntee.
The contract said another dog but I don't want one because. 1. It could be sick as well(she has also admitted to me that she lost some puppies to a mysterious disease). 2. She doesn't have any other puppies I want.
I didn't make anything up. My mother uses this site and didn't know what to do to help my situation so she told me to just use her name and just set up a quick discussion. My mother can be a little rude someties but that is no reason to be rude to me. This is the only discussion I have ever spoken on; the rest was her. She is haed headed so I apoligize on her behalf.
1st things 1st... Did the seller know she was dealing with a 16 year old? Did you disclose this to her? Or did your mother do the dealing on your behalf? Anytime you are dealing with an internet purchase you should disclose the fact that you are a minor. I know I don't ask prospective buyers their age. Then, you should always remember that purchases made on the internet are "sight unseen", and you should have requested a Health Certificate signed by a veteranarian PRIOR to purchasing the pup. If the breeder had the pup vet checked and you have a copy of it and her vet showed the pup to be healthy then you have a whole lot of other directions to go in. All reputible breeders will offer a Health Certificate AND a Health Guarantee. If you agreed to the terms of the Health Guarantee and now don't want to abide by them but the breeder is ready to send you another puppy, then you are the one that's wrong. You should ask a lot of questions before purchasing via internet, one of the most important being how the puppies are being raised and cared for. Since you are a minor, your mother should have been involved in this purchase and now should contact an attorney on your behalf and see if you have any justification in requesting a refund, or if there is anything you can do. Good luck, and I am also sorry that you have had this experience.
Who did you buy the puppy from? I am so sorry for your loss. Its hard to lose a puppy I know I lost our 3 month old maltipoo to distemper, parvo and it was the worst experience I have been through. I would contact the local SPCA and go from there.
Here's the problem - since you said the puppy was shipped to you that means that the puppy was inspected by a licensed vet and giving a "health certificate" stating that the puppy was in good health at the time it was shipped. Some breeders consider this good enough proof that they sent you a healthy puppy. I don't agree with it, nor do I use those practices in my owning breeding program BUT some do. In order to do much of anything you are going to have to have your vet draw up something stating that the puppy was sick at the time it arrived.
Now here's the next thing - when you PAID for the puppy, you agreed to the health guarantee that the breeder chose to offer. (if you didn't like it, you shouldn't have bought the puppy type approach. It's a question that should be asked before money is transferred.) I personally, in my guarantee, state that the replacement puppy MUST be from different parents. Most breeder's don't do that either. I also use the "replacement puppy" method - WHY? Because there are people out there who will draw up a fake document stating their dog died to get another dog for free. I don't do the money back thing UNLESS I feel it is necessary.
When you choose a breeder you agree to their clauses, their guarantees, and unfortunately to doing business their way. That's why it is just as important to choose a breeder you like as it is to choose the puppy you like. I personally would just take the loss and not mess with another puppy (which I'm assuming she would make you pay the shipping on so you ARE out money even with a "free puppy").
I always hate when people run into these situations, but the hard truth is that when you choose a bad breeder YOU get burned and the breeder makes money. The term "breeder" does not imply quality. Some breeders are the scum of the earth and really do only make others people's lives miserable by selling them faulty, sick dogs. If the breeder was dealing with YOU directly and not your Mom I would think that is a good sign that they aren't a GOOD breeder. Even when I have kids looking for pups for Junior Showmanship or 4H things I always work with their parents where the business end of things is concerned. I e-mail the teenager with updates and answer their questions, but Mom or Dad has to read and sign my 6 page contract. A BAD breeder has a much easier time pulling the wool over a teenagers eyes than they do your 40 year old mother. It stinks, but it's true.