A lady bought 1 one my doxie pups exactly 1 month ago yesterday. Two weeks after she bought it she sent me an email telling me that during a routine fecal check the puppy showed postive for Giardia. I was very surprised at that as nobody here seems to have it. Just to be safe, I called all the owners of the rest of the litter and nobody seems to be having any problems. Still none of my dogs here to this day have showed any symtoms. And let me add that my home is VERY clean I get compliments all the time on all the dogs I have in the house and how clean it is. Well I went ahead and paid her vet bill to treat the puppy and her other dog she has (treated other dog just as precaution). Well today I get another email from her, she seems a bit irritated. She tells me that she had to take the puppy in to have her ears checked for a yeast infection. She then says "you might want to check the rest of your dogs too". Should I also pay this bill?! She never stated if the puppy was positive for yeast or not either. Believe it or not, in all my years this is my very first experience with someone that doesn't seem too happy. And that's the honest to gods truth. So this is new to me. Should I go ahead and pay the bill? I am definitely going to offer her a full refund to return the puppy because I have a feeling she could end up being a pain in my behind.
My friend had a lady buy a pup from her and then call her every time she took it to the vet like it was her fault.
She literally took the dog in because it chewed on some rocks and its "gums turned dark red". She wanted her to pay the bill! The vet said not to let it chew on rocks anymore nad charged her a couple hundred bucks.
I'd say tell her no. I'd also tell her whatever the pup picked up the first time was not from you.
***Edited By: joce on 12/29/2006 8:08:42 PM*** Reason: g
good lord is she ever being petty. my god. no i wouldnt pay another red cent to her. instead, i would just offer her money back and return of the pup. has she even produced any vet bill receipts to you ? has she offered up contact info , so that you can call and talk to the vet him/herself ? tiger lily had an eye problem after we got her. we took her in, got it treated, and that was that. we were not going to bother the breeder with minor issues. if the pup has had guardia and yeast infections, and they did not come from your home, i would be a little concerned about the conditions that it is living in.
but on the other hand, You are doing buisness. Even if it si not for profit, or gain it still is a buisness transaction. I see a lot of breeders who are very adament about thier sales beiong final. Now the details of your contract could state different. But to make a costumer happy sometimes you have to take a hit. Maybe offer to pay half or all of it. Or you could stick to your guns and not pay. All I am saying is sometimes it is better to happy than right.
I would tell them that you are definately there to be sure they got a healthy puppy, but you just can't go paying all of their vet bills. By doing that you are kind of admitting fault, when you actually and probably are not. I would make sure that they stay in contact with you as well as you stay in contact with their vet and go from their before you decide to pay any more bills. You just don't know what people have up their sleeve these days!!! :-( Good Luck!!
sounds like she didn't expect the cost of having a puppy and puppies will get into everything if u let them so she is propably not watching the pup close enough so the pup is likely getting in to stuff it shouldn't be. so my advice to you is tell her that she should watch her dog more carefully and that it is not your fault that pup had those problems when the rest are completely healthy.
I would ask for receipts with a diagnosis clearly stated before paying that bill for the ears, and then let her know that you'll be taking your dogs in to have their ears examined for yeast infections to be sure that it's indeed present prior to reimbursing her, and tell her that you're doing this because the last bill you paid was for a condition that did not exist or originate from your home.
I understand that you're doing business and that you have a reputation to uphold, but at the same time, you need to do what you need to do to make sure you're not taken advantage of, while making sure that your own bases are covered should anything ever come of it. Some people are just going to do whatever they can to take advantage of you.
If she's combative or persists, then I would ask for the puppy back and issue a refund.
***Edited By: Lorrix on 12/29/2006 8:30:07 PM*** Reason: kk
Thanks for the input. It makes me feel justified in how I feel about this! I just sent her an email to offer a refund for the return of the puppy just to put a stop to this before it goes on and on. Amazing, some people must think that a puppy will never need to go to the vet for anything other than shots! And that if it does, then something is wrong with it and it must be the breeder's fault.
My first question to her when she called about the Girida would have been, did you test your other dog?....I noticed that it was treated as a precaution. Especially since none of the other pups had it, and she had it home for 2 weeks.
I would not pay for any more vet bills, dogs get sick and have to go to the vet, ask for the pup back with a refund if she refuses then you know its all just a scam on her end.
If you know that it left your home in happy healthy condition, what the heck kind of situation is it in right now?
People are often quite unreasonable in what they think they're taking on when they bring a new pet home. I guess they just expect everything to be sunshine and roses and the bottom line is that they're similar to having a child-they depend on you for everything, they get sick, and what they turn out to be is all about how they're raised and the environment they're raised in.
I've adopted pets knowing full well that they were sick and that I'd have hefty bills. I have a cat who I hauled from a doctor to two different feline eye specialists trying to save her eye to no avail... $$$$$$$!!! My Papillon needed heart surgery, and I knew that when I took her home. $$$$$!! I adopt animals from shelters, and you really just never know about them, do you?
My point is that even a healthy animal is going to require a reasonable amount of care, and in the end, sometimes crap just happens!
This woman is unreasonable. I hope you can get through to her, and in the end, maybe it's better to just get the puppy back.
I have never even considered asking a breeder to pay for a veterinary visit like that. I think you are right in offering a refund for the puppy back. Dogs get ear infections end of story. She probably picked up the Giardia somewhere else too.
Definitly dont pay. She bought the puppy there fore making it her responsibility to make sure the puppy stays healthy from then on. Its not like the puppy was sick when you had it and then she bought it still ill. I'd either say give the dog back, no refund or go pay the vey bill. Apparently she cant care properly for the puppy.
Wow, well no I don't think you should pay, she can't come to you and expect you will pay for every vet visit either. Just a´say thanks for the info and move on, I'd never pay, otherwise she will deffinitly take you for granted next time somethings wrong.
The sale contracts I have drawn up state I will pay for treatments only after the diagnosis has been confirmed by my vet if local or a vet of my choice if not and then I have the opton of paying for treatment or replacing the pup.
Is this lady local to you? Why not tell her you will make an appointment for her with your vet to confirm the diagnosis.