How old is the puppy? How long had they held it? Did you have other puppies left? Did you have other people that would have been interested in the puppy?
Obviously, take the puppy back, but you may want to think about a restocking fee :) Especially if.... you may have canceled any advertising that you may have had.
The other thing to think about is ask them where they went with the puppy. You don't really know where they went with it and what it has been exposed to. You may want to separate it from any of the other littermates that are left.
He is 10 1/2 weeks old, they had him for 3 days, he was the last one from the litter that we had left. I have several other people who were interested and i did cancel all of the ads as well as turned people away.
I am just very very disappointed that after 3 days they decided this!
***Edited By: telsmith1 on 1/23/2007 10:47:04 PM*** Reason: remove
I will e-mail you. It is a bummer, but this situation was not your fault. You should be fair to both them and yourself. It was their poor decision making and you should not be the only one to take all of burden.
You may think about what it will cost to replace your advertising, and take that out of the refund-- or what ever you charge as a standard non-refundable deposit fee.
No 'restocking' fee here. I'd give them back their money and get my pup back ASAP. I'd do nothing that would cause a person to feel 'screwed' by me and possibly do something to my puppy or keep it when they made the very adult and proper decision to return it to me when it didn't work out.
The money or 'restocking' fee is not worth it to me. I don't care if I have to drive to the dog, fly it in, or anything else. I want my puppy back in my home if anything falls through with a placement, money be damned.
I don't raise dogs anymore, but did raise AKC Labrador Retrievers for years. It was my opinion that if a placement did not work out, I would get the dog back.
I'd rather have the puppy at my home, correct the situation that the dog was in and have the ability to chose another home for the pup.
The people that got dogs from me were hand chosen by me for their pups. I researched the type of family or type of home that my puppy would be raised in.
In 24+ years of raising dogs, I can only recall one puppy that I took back. She was placed into a home with a gal that lived alone, her husband was on the boats nearly year around. She loved the puppy, but it seems that her husband felt almost jealous over the dog and the attention that was shown her.
I did go to the ladies house and speak with her, decided to refund the full purchase price and came home with my puppy. She cried over it and would call every day to see if I still had her baby.
The dog was eventually placed with a man that treats her like a queen. His friends had gotten a puppy from me and those 2 dogs have grown up together.
To me, if it more important for me to know where my dogs are, what kind of homes they are in and what kind of life they will lead. I did not charge a re-homing fee or non-refundable deposit fee of any kind.
Plain and simple, I refunded the entire amount and got the satisfaction of knowing that I had full choice in the matter of where my puppy ended up.
Most breeders I know will take the puppy back at any time in its life without any fees. I'm not sure about refunds but I wouldn't expect to pay them any sort of "restocking" fee. Heck, most people if they were charged a fee would just take the dog to a shelter.
Well Alicat thats the risk of the game. If it came to dishing out money I'd dish out the money. I am more concerned over that puppy coming back to me then any restocking fee or if they get parvo when they find another home. If I have to eat that money I will eat that money as long as the dog that I took the responsibility to create is cared for. This is probably why I still have two hanging around at 9 months. I'm more inclined to turn someone down or be overly cautious. Makes me a bad seller I guess, but at least I am comfy with the dogs situation until I find the right one.
In 2005 I drove up to NJ for a friend that lives in GA. I've never met her IRL. One of her dogs was with a lady that wanted the dog gone but was not willing to put the dog on a plane (paid for by the breeder). The lady would not allow me to come to her home to pick up the dog, that was to inconvent.
The breeder and I talk a lot and consider ourselves good friends. So I drove up to NJ and got the dog which the lady eventually dumped at the pound and wound up in rescue. The dog stayed with me for 10 days until the weather resolved for us to get him on a flight back to his breeder.
All the money for this came out of the breeders pocket, and I used my free time aka days off to go and get the dog and do the airport runs.
Sorry the money dosent matter. Its about the dog. Its always about the dog.
I have a lifetime return contract, but I have had only one pup returned in several decades of breeding... but I have very few litters, and when I do it's VERY difficult to weasel a puppy from me :-)
I offer full refund if the dog is given back to me at any time in it's life.
The pup that was returned was 5 years old, the owner had to move back to England due to her fathers illness, and couldn't bear the thought of "Shilac" being in quarentine for 6 months. She refused to accept the refund back. We still talk, and Shilac's new family sends pictures on a regular basis.
Ali, if the pup got parvo and the 2nd owners couldnt/wouldnt pay for treatment, then heck yeah the breeder is responsible for it. That is a chance you take when you bring lives into this world. Breeders are (or should be) responsible for their puppies for life.
So why is it ok and perfectly acceptable to keep non-refundable deposits when some one 'changes their mind' before they even pick up the puppy-- yet you are supposed to offer them a full refund after they have the puppy and change their mind?
Don't get me wrong. If they didn't think they could handle the puppy for what ever reason-- I would get the puppy back, but I would do what I felt was fair for all involved-- including me and my time and what ever financial issues that they caused me.
If the puppy did come up with parvo or something-- and who knows spread it to all of my other dogs/puppies, there would probably be a lawsuit involved because that would probably bankrupt me if I had to treat all of my dogs (and I would obviously).
Most contracts that I have read say that breeders will take back the dog for life, but no money would be returned. If you truly MUST rehome your dog, that is not the breeders fault.
I don't see why they should be financially punished for it-- they are already offering to provide the financial care for this dog indefinately, perhaps forever.
Again, all these are just opinions. I don't think it's 'all about the money' but to me there is a question of fairness and personal responsibity to the family and not just the breeder.
I would refund them minus the deposit. The deposit is small though. And i say would because it hasn't happened to me yet, and i hope it never does. So far every pup i've placed has stayed in the happy home i chose for it. I'm knockin on wood though!