1 of course the person who did it. 2 My boss since they have not done anything to try to stop it. This is the fourth one in a matter of a couple of months 3 getting charged so much... but apparently that is the norm.
I have noticed though... they did not do a good job at cleaning the glass out of the door. I hear it rattle in the door when I close it.
I know how upsetting it can be. Someone broke out our back window on our Sequoia about a month ago. Thank goodness the glass they replaced it with was tinted like before. We called an autoglass place. He also told us that the glass would eventually work its way out. We heard it rattle at first but no more. We had a double whamie though. They not only broke out our glass but shot two holes on each side of the back window with what looks like a bb gun or air rifle. We will have to go to the body shop to have that fixed. Makes me so mad because its nearly a new SUV and I hope they can match the paint okay.