On 6/23/07 I had purchased a puppy from the a kennel in Brooklyn, NY. The very first night with the puppy, I was up all night as the puppy was vomiting and appeared to have a severe case of diarrhea with blood. The first thing in the morning I called the salesman at the kennel and asked him what could possibly be wrong, to which he replied that the puppy was perfectly healthy when I picked her up last night. At that point I rushed her off to the vet because she looked like she was just dying and refused to eat or drink.
At the vet she was diagnosed with having a strongly developed case of internal colitis and kennel cough. She was treated for both, however her breathing problems wouldn’t go away. She was panting and coughing more excessively by day and after some while she started collapsing. She went through antibiotic treatments, but nothing seemed to help.
For the two months that she was with us, we went through numerous sleepless nights and days. Weekly and, sometimes, daily vet visits. My entire family took turns taking days off work because we were afraid to leave her unattended. Finally it had gotten so bad that one night we rushed her off to the emergency room in Red Bank, NJ. She was put on oxygen right away and at that time the doctors told us that they suspected that the problem might be with her heart. She stayed at the emergency hospital for three days where they administered various cardio tests and came to the conclusion that she is suffering from a severe case of congenital Pulmonic Stenosis, which is an elevation of the speed of the blood moving through the heart at the pulmonic valve. We picked her up from the hospital on 8/23/07 and she passed away on 8/28/07.
I called the kennel the very same day, and they told me to fax them all the documents proving that the cause of death was a congenital disease and proving that she in fact was deceased. I faxed everything to them on 8/29/07. After calling them for the next two days to make sure they got all the papers, I finally got through when I called from my office number instead of my cell. They said that I should call them in a month and schedule an appointment to pick up a “replacement” puppy.
I called several times at the end of September leaving messages and finally got through to them once again by calling from a number unknown to them instead of my cell. We finally scheduled an appointment for Saturday, October 6, at 7:30 pm. When I came to the place at the agreed upon time, there was no one there and the office was locked and gated. For some forty minutes I stood by the door and kept calling the salesperson on his cell and calling the office with no results.
The next morning I tried calling him again from my cell and he wouldn’t pick up and he wouldn’t return my messages. Finally I got through to the kennel once again calling from a different number. When I asked him how come he broke our appointment last night, he said that the person who was supposed to show me the puppies left and in any case all puppies are sold and they do not have any left for me to see (meanwhile, they had six or seven puppies posted on their website the night before). I said that in that case I want a full refund and he said that he would put the check in the mail that night and I should get it by Wednesday, October 10th, 2007.
On Thursday, October 11th I got through to him once again using a different number and he said that he put the check in the mail last night and I should get it by Saturday, October 13th. That was my last conversation with him. As of today, October 25, 2007, I have not received the check or any correspondence from them.
Does anyone know where I can complain about this situation and most importantly warn other people about this place?
Do you have a written purchase contract for the puppy? Something that documents the kennel's financial responsibilities? If so, and the kennel is not living up to them, you can pursue small claims court (although I do not know the specifics). You can also try reporting them to the BBB. If the kennel claims affiliation with AKC or any breed club, you can try contacting them, also.
They claim that all their puppies are AKC register, but they didn’t give me any supporting documents on that, and at the time I didn’t know what they are supposed to look like, so I thought that all her papers looked fine. In the contract they say that they will replace the puppy in case of congenital related death within the first year of purchase, but as you can see form the above letter, they are ignoring me and lying to me.
I am so sorry for your loss and what you had to go through.
JKK, I can also give you the name of whom to contact in the Dept of Ag for State of NY so you can pass this on to the OP. It's not a case worker, it's who runs the entire state. There is no doubt she would want to know about this. You can PM me privately or email me if you want her name to give, including her phone number.
At the very least I would think there are legal ramifications however, the people on this site that are breeders know much more than I do, I am sure you will be getting terrific advice. I feel so very bad for you. I'm sorry you had to go through this.
shenok, I'm so sorry for your loss, what a horrible thing to go through. When you bought the puppy, did the seller give you a form with a copy of the micro chip number on it, or was the puppy micro chipped? This is one more piece of information for AKC, and also you can check to see if the litter was indeed registered with AKC. I'm sorry once again, ((hugs)).
AKC THATS A JOKE! BBB is too. have your lawyer do that. dont waste your time on AKC or BBB breeders dont register with BBB. and Akc could care less the longer he waits to register the litter the more money they get.
Pen, JKK is totally completely right. AKC is not a registry that cares about problems between buyers and sellers. They are a registry for pedigree dogs and will not get into disputes involving this kind of thing. I've even called a friend there and asked point blank why they dont get involved and the answer is "it's a registry for pedigree dogs, not a referee between parties". Puppy mill, BYB, Breeder, they will not get involved unless there is problem with an actual registration or the problem relates back to the registration.
shenok, you do not need to hire a lawyer. You can do all this yourself via small claims court. But you have to file in the county where the puppy was purchased. If you need help with any of this please feel free to send me a PM as well. Make sure you follow Savannah's advice about contacting the Dept of Agriculture. They can pull there license and give them an immediate cease and desist order. But to get your refund you need to file for the amount paid for the pup and all your vet bills. If you small claims court has a cap on the limit you can sue for and it is well below what you are owed, then you might need to involve a lawyer.
He's your friend,your partner,your defender your dog.You are his life,his love,his leader. He will be yours faithful and true to the last beat of his heart.You owe it to him to worthy of such devotion
Perhaps I should clarify my statement. I'm sorry that the AKC is as unhelpful as it apparently is. I do not have that with the CKC, that's why I suggested it. If the litter is indeed registered with the AKC, there should be ramifications for the breeder..there is with CKC, unless once again, I'm wrong. Here we are very careful not to do anything that would bring down the wrath of the CKC, and this type of behaviour definitely would.
Dusty, I did'nt know there was such a thing as the Continental kennel Club, and I'm quite sure they would'nt give a rat's ass about all of this. I found out they existed when I joined this forum actually. The reason I mentioned all of this is because if we breeders here in Canada do something to tick CKC off, we can be kicked out as members, and all kinds of other things. I had no idea AKC was not the same. Sorry for the naivety.