I'm here at the library, so time is limited...really quick, I sold an older (11 months) puppy to a previous client who allowed his ex wife to keep their pup when they split up. He called about a pup, I had no litter at the time, but I did have an older pup I had planned to keep, but I would be willing to part with to a good home. When he and his new girlfriend came by to look at Sweetpea, I asked about his living arrangements.... Before I get to that , I live on 2 acres, have a doggie door so my dogs have free choice on inside or out, I have 5 other Dobermans.
Ok so I ask him about the arrangements and he says: "Oh we have a huge place, over 2000 square feet and a big yard for her to run in"
She would be the only dog, but I felt that they would be there with her alot and she wouldn't be lonely once she adjusted.
Long story short, he texts me that Sweetpea is terribly sick with diarreah, spent over 2 thou on vet bills, nothing is wrong with her every test comes back negative, and it's getting old cleaning the house everyday. The vets are at a loss for what her problem is. (She left my home healthy and happy.) I called the vet we spoke for 30 minutes and the vet said she isn't adjusting, something in her new lifestyle has her upset. She asked about the living arrangements, I told her what they told me and we concluded that somewhere there is something wrong. So 3 days later, I finally get a phone call from the owners. I asked why didn't they put her in the yard with a doghouse so they wouldn't have to clean up until we figured this out. He got quiet and hemmed hawed around, and I had to be diplomatic, so I said I forgot...did you say you were in a house, townhouse or apartment? Well the bomb drops...well, we live in a 2000 square foot APARTMENT.. I said, I thought you said you had a huge yard for her to play in? he said we do it's a DOG PARK down the street. So they lied to me by omission, and she is suffering because there was NO WAY I'd sell to aprtment dwellers and he knew it. NOT A FRIGGIN DOBERMAN!!!! He wants to exchange her for a new pup from a new litter. I said I would when I was still under the impression he was in a house. I don't want my pups being raised in a crate with no yard to run loose in. He's out over 2 thousand dollars, but had he been honest with me, I wouldn't have sold him a dog that was used to freedom. So I feel that's his stupid tax. Legally I am not responsible for vet bills. I want to refund his stupid 500.00 and forget it, but I know there's going to be a fight.
I would get your dog back as quickly as possible even if you have to do what he did to you by saying you will give him a call when you deliver your next litter. After a while I would then send him back his deposit with a letter that you are not anticipating any litters anytime soon.
Put a release on the back of your check so when he signs it he releases you from any obligations implied. Don't put anything i writing that he can use against you.
Unfortunately, he knew a litter was on the way.....and is here.... And yes i am willing to refund his money.Until I knew about the lie, I was willing to even trade out a pup. But I can't give an 8 week old pup to him, knowing it's going to a dog park...not a good place for an 8 week old.
I would be calling him and picking the dog up. Tell him you want to get it home so they do not have to clean up the diarrhea anymore and try to get him back on track, then that you will call them when the new litter is ready to be seen
Mind you, that call about the new litter would never come, and I would mail a refund on purchase price only. Simply state that once your orders were filled for waitng list, show pups to show homes etc, there were not enough pups to fulfill, so rather than to make him wait longer you prefer to refund so he can find another pup.
I would tell him that you will only refund the purchase price. have his vet give you something stating there was nothing wrong with the dog, so if it does go to court he can not change things around. Explain to him that it is not your fault he didn't tell you the truth, and the dog did not adjust to the conditions he have it. You knew the dog would not do well in an Apt. which is why you do not sell to anyone in an apt. Go get the dog, end of story.