Oh boy can Petco shave!!! All the way to the skin so my poor guy got razor burn, a swollen and irritated anal cavity, burns under his ears and in his armpits, all four legs cut to a different length, and not to mention giving me back a severely traumatized dog that would not walk or eat for four days.
This is why my dog will never see a Petco groomer again:
I have many more that I won't post, but if you are interested, go to Photobucket.com, search for HeatherMaran and click on the album "Petco Sux". Mind you, this was done in the middle of January, when it was just a wee bit cold out.
OMG Poor Merphy!!!!! He is SO much cuter then that!!!!! That is a prime example of why Petco is not the best. I take Mia to the Mobiel Groomers around here. (Well, actually...They come to us) You may try one around you. I like ours a lot. And, they stay right in your driveway! Which I like.
OMG! I was at a pet store (not a groomers) and the owner of the store was talking to the owner of a Maltese that she had just cut. The owner claimed to be a groomer, but she had shaved the malteses butt bald and it still had matts. When the owner/groomer wasn't around, I went to pet the pup, and looked at its matts. I could pull them apart! This dog just needed to be brushed and the bigger matts werent close to the skin, so they could have been cut out. Well the groomer came back and asked me who the h*ll i thought I was and kicked me out of her store for giving her customer advice. This lady claims to have the best store around, but she only sells one type of food (Acana which is what the humane society uses). She has mother cat and kittens in cages where the mother cant get away from her kittens. She boards dogs and keeps two of them in a cage about 7ft long and where they cant even stand up. I'm calling the humane society to complain.
The groomer I take mine to now has told me some horror stories about petco and petsmart grooming. Some she didn't really want me to repeat, but to make it short, she's heard of dogs dying after being groomed there, or while being groomed, from heat exhaustion because they leave the dryers on them too long.
She also was telling me about how this young girl came in to her place one day. She had quit petsmart grooming. She went through their training program and day one of grooming she cut a dogs tounge while grooming him. She was histerical and so very upset. They told her not to worry about it, he'd be fine, and they didn't even have to tell the owner. They nver taught her how to properly handle the dog so that doesn't happen.
And, I brought Riley there once for the puppy bath. I told them he'd need to go outside to go potty at least once. They wanted to keep him for 5 hours. They promised they'd take him out. When I went to pick him up I could hear him barking from outside the store. They told me he had barking the whole time and wouldn't stop, and acted really annoyed. So they bring him to me, and my poor dog peed from the moment he walked out of there until we got outside and then couldn't even hold his poop in. F'ing morons, no wonder he was barking. They were lucky I didn't go back in and punch them. Thankfully I found a wonderful groomer, doesn't use cages and does a wonderful job.
I would have marched back into the store and yell at those morans ignorant of people who call them selves professional, plus I would have told their customers not to take their dogs to the store's grommers, unless they wanted their dogs dead.
WOW, petsmart and petco eh. I will not take Macy to them if I need her to be groomed.
Bekah, this was in Southern California. I did raise hell. I know the manager there, and she was probably almost as pissed about it as I was, cuz she loves my dog. I did get my money back, and was basically told I could have whatever I wanted. I was really upset, but I was content with my money back and an apology. It probably would have been very different if I didn't know and like the manager, or if it was a lame apology, but I was satisfied.
I have never had a problem with PetSmart, but have had problems with different Petco's since the first time I took Merphy there. He was barely 3 months old, and I dropped him off for the puppy bath. They left so much conditioner residue on his skin, that he screamed when he walked. If I had to choose, I would go with PetSmart, but only let the manager groom my dog, their training is a bit more intense than Petco's, but for now I'm grooming him myself. But, I think it really depends on the actual person. I can't say that working at PetCo or PetSmart automatically makes someone a bad groomer, and vice versa. My parents had a bad experience at Groomingdales, to the point that Ender, the most easygoing dog ever, would not walk in there. I'm moving soon, and plan on finding a permanent groomer then.
I am a groomer for Petco. I have had training and over 20 years experience with dogs & cats. Petco is a good company. The problem with grooming there is the customers inability to understand what it is all about. First of all we have no receptionist. Everytime the phone rings for someone making an appointment or asking general questions we have to take the dog off of the grooming table and secure it, the same with people randomly walking in for such reasons.....it all adds up to cutting out a big chunk of grooming time.....I have had to get a dog off the table 6, 8 times. We have to give a grooming time of 3 hours. By the time you check the dog in, inspect it, do a pre-cut bathe and dry it there goes at least an hour. If you have a dog that is matted or reacting badly to the dryers or process, there goes more time. Most of my customers have been good about my needing more time with their dog, most have the sensibility to know that it isn't a (sic) cut and dried situation. After all when you go to the dentist or doctor you don't say alright you have exactly 30 minutes to figure out what is wrong with me and fix it. When you go to the hair salon they have a front desk person who takes appointments and answers phones....we DON'T.
Poofy...I think your missing the point. They are not saying that the wait is unbearable. It is quite understandable actually now that you explain it. What they are saying is that they are getting less than adequate work. Their dogs are shaved too short, or left under the drier too long and suffering from heat exhaustion among other things. I am sorry, but it should not even cross your mind that your dog may not survive a trip to the groomers!! The wait is the least of the worries provided you get a happy (and live) groomed dog at the end of it. But that, in their experiences, is not happening. Of course not all Petcos are bad, someone even mentioned that. But the numbers don't lie. More and more people are getting poor quality work at Petco and therefore are choosing not to use their grooming services anymore. Noone is taking a personal shot at you, they are just stating their opinons. I personally would not use Petco's grooming services, but it doesn't mean there are no good groomers working for Petco somewhere out there.
I don't think it's just the big chain stores that have problems. You need to be careful no matter who grooms your dog. My SIL is a dog groomer and recently quit working at the shop she was at for 2 years. One of the groomers repeatedly abused the dogs and the owner wouldn't do anything. My SIL and a number of other groomers complained and the owner refused to take action. As soon as another opportunity came along she quit and she wasn't the only one. It's really scary when you think about the fact that you're leaving your "baby" with a stranger and you have no way of knowing what happens when your not there. That's a big reason I groom my Maltese myself. I guess someone needs to come up with "groomer cam."
I went to a small groomer for a while, but later found out that she never had training. She told me she worked at such and such pet grooming for 3 years. It turned out that she was the receptionist.
She also left our crate trained (because of her anxiety) retriever locked in the shower area (Regular tub/shower door set up.) The dog chewed up all of the hoses and managed to get the door open to escape, while she was gone from the shop for lunch. We reminded her that we told her that the dog is always crated while we are away from home.
I skip petsmart because they wanted $55 to bathe my smooth coated fox terrier. A 20 lb short haired dog. It is just cheaper to clean him with baby wipes or a wash cloth.
They have a window so anyone can peek in to see how they are doing. It can't be that bad.