Today I had a customer back out of a deal, and I had been working with her for 2 months and now that it's 2 weeks from the date of purchase, she canned on me. This happens so much I have more cans than sales. Any advice? The problem is 99% they can't afford it. I sell mt pups for 650.00 (Dobermans) so I know they're not too expensive, I don't really make anything at that price....
Better they back out now then when the pup needs vet care and they decide they can't afford it. Still, it must be annoying to spend time screening people and think you have a good match and then have the people flake at the last minute.
The breeder I bought my dog from has her clients pay half up front to hold the dog. That way if you back out you loose you money. So you better be sure you want the dog before you leave a down payment.
I dont' really have any advice as I'm not a breeder, but the way I see it is you should be thankful. If they're that wishy washy, I wouldn't want them to have one of my dogs anyway. Sounds like they'd be the type that dumps their dog in a shelter when a new baby comes along or the puppy chews something up, or pees on the carpet, etc. IMO you should count your blessings.
That just happened to me too. Had held the puppy for a friend of another family that had bought a puppy from me last year. Held the puppy for 5 weeks, then he tells me his wife is divorcing him and he can't take the puppy.
I had $200 non-refundable deposit, but I told him that if I find the puppy a home by 8 weeks I would refund it, or 1/2 if it's longer. Stuff happends.
I am not a breeder but I'd rather someone back out than not give the dog a dog home or care. Maybe you could charge a non-refundable deposit so at least then you are compensated for a little bit of your time.
i really do not know how it can be avoided. i mean people make impulse buys and its not like it is an article of clothing that you bought from the store and got it home a realised that you were low on cash and wanted to return it.i mean it is a living thing that needs love and commitment not something you can just take back and forget about it. i think we should it should be tougher for people to buy pets any kind of pet.i think it should be kind of like how it is when you adopt a child they should do extencive checks to see if you are capable of taking care of a pet.i know when i worked at the vets office we had so many people adopting animals and they would return them a week later because they had torn something up or went potty in the floor. and people should understand that they are puppies they do not come potty trained.just like a child are you gonna give them up for wetting the bed or breaking your favorite dish.
I first have them sign my contract (this protects the buyer and myself) once I have a signed contract I will take their $250 non-refundable deposit. If they back out the deposit will stay for the next litter. I only have a litter like once a year so its a LONG wait. I have been lucky because I really screen my buyers, reject some at times and by the time they send me the deposit they have made a commitment to buy one of my puppies. I always have a waiting list so I have never had a puppy that was not sold by the third week. Just a few suggestions....
I know when I bought my puppy the breeder made me place a downpayment to even have her hold the dog. Then make another bit of payement before i came and got him. This way she didn't miss letting someone else have the pup, I was more likely to go through w. the sale, and she wouldn't loose all the money.
***Edited By: alenakp on 12/6/2005 9:39:16 PM*** Reason: spelling
These things happen sometimes. A few ways to make sure your making a more definite deal is 1) screen, screen screen your buyers. Serious ones are more than happy to answer any and questions that you throw at them. 2) a non refundable down apyment. But these things still tend to happen sometimes.
shelbyangelhmss msg #9 IP: Logged 3:34:36 PM 12/6/2005 i think we should it should be tougher for people to buy pets any kind of pet.i think it should be kind of like how it is when you adopt a child they should do extencive checks to see if you are capable of taking care of a pet.
There are such places....reputable rescue groups. We do extensive screening & home visits before anyone is approved to adopt one of our dogs. My folks crack jokes all the time that it's easier to adopt a child than it is one of our dogs.
Hi All I bred Rott's for years and was plaqued with the same problem... Deposits helped customers realize that I was serious.
Then you get people that are pulling a scam to see if you are soft and will give in... and other people that just beg.
I know it is awful. I know its an inconvenience. You are much better off that they back out now then having them return the dog at 6 months old after they have done their damage... all of that said... I have also been on the other side and had to back out of things (not dogs but big enough) on people when finances just fell through... I am not a bad person but I am sure I have been called one...
Well my friend used to breed yorkies, and she used to demand a non-refundable deposit. That way if they back out after 2-3 weeks..you got paid for the time you dealt with them. And some times it can be so tiring I would think. So probably the best way to go.
Well, I will be honest here, which I try to be, though sometime's it is not the most popular statement. A non-refundable deposit is there to make sure buyers are serious. It is their word and commitment. You have held a puppy for 3-5 weeks thinking they were going to buy it. Then the pup is ready to go and 'oh gee, I changed my mind'. Fine. Best for the puppy to know that anyway. However, what about the breeders time, effort, money to advertise to re-home the puppy, care for the puppy (which may be the only left in the litter), and extra food and vet and vaccination fees that should not have been there.
I have never backed out on a puppy. Yes stuff happens, I may let the phone bill slide for a month, but damn it I pay the people I said I was going to pay. Anyway, if you make the deposit non-refundable (as I do), you can look at each individual's reasons for backing out. As I said, my last person's wife filed for divorce out of the blue. I am WAY more flexable with that person as opposed to one who 'changed their mind'.. ie...found a different puppy.
What everyone else said.... when I picked out Riley I had to put down a $250 non refundable deposit out of the $500 total for him. So maybe you want to do a half price deposit that they cannot get back if they back out of buying the pup. Make that VERY clear when you first talk to them, so they know you are serious and they should be serious. Then you should expect payment in full a week or two before the pup goes home, or something of of the sort.
a deposit is the buyers guarentee to the seller that they will be purchasing the pup. it is non-refundable. when you are buying a house and put down earnest money. you do not get that back if you change your mind. the breeder excepts the deposit and agrees to hold the pup. they may end up turning down several potential buyers during this time. buyers should be fully sure before they place a deposit. buying a puppy should be well planned out and not an impulse whim. we had a 500 deposit on a french bulldog that was returned to us when the puppy was found to have soft palate issues at the vet check for the health certificate. we were heartbroken when the breeder called with the news , but in this case she did offer us a return of our deposit or another pup from a different litter.